Pre-orders

Pre-orders: how it works at Naald

Some new items are available for pre-order. The principle is simple: you can reserve a piece of jewelry before it is physically in stock, and we place the order with the supplier once a sufficient volume of orders is reached. This allows us to expand our catalog while remaining true to our selection criteria.

In 20 seconds

  • You order a piece of jewelry for pre-order.
  • We group several orders to place the purchase with the supplier.
  • Maximum delay between pre-order and shipping: up to 2 months (usually less).
  • You are informed by email at each key stage (confirmation, shipping).

Why offer pre-orders?

Pre-ordering helps us offer more new products, especially items that require bulk purchasing. Rather than limiting choice, we prefer to offer you the possibility to reserve certain pieces of jewelry, while maintaining a coherent and controlled selection.

How to spot a pre-order piece of jewelry?

  • A "Pre-order" mention is displayed on the product page.
  • A message reminds you that the shipping time can be up to 2 months.

The steps of a pre-order

  1. You place an order as you would for an in-stock item.
  2. We group pre-orders and place the purchase with the supplier.
  3. Reception of merchandise, inspection, and preparation.
  4. Shipping of your order + tracking email.

Delays: what to expect

The delay may vary depending on new products and supplies. In all cases:

  • Maximum delay: up to 2 months between pre-order and shipping.
  • In practice: shipping often occurs earlier, as soon as the item is available.

Good to know: if an unforeseen supplier issue arises (production delay, stockout), we will contact you with a clear solution: waiting, replacement, or cancellation if you wish.

Payment

A pre-order is a confirmed order: payment is made at the time of purchase, just like for an in-stock item. This allows us to place the supplier order as soon as a sufficient volume is reached.

What if my order contains in-stock + pre-order items?

If your cart contains both in-stock and pre-order jewelry: shipping is done in a single shipment, we wait until everything is available.

Modify or cancel a pre-order

Do you have a doubt or want to change a detail? Contact us as soon as possible. Depending on the progress (supplier order already placed or not), we will offer you the most suitable solution.

FAQ — Pre-orders

Why are some pieces of jewelry only available for pre-order?

These are often new items or references that require bulk purchasing. Pre-ordering allows us to offer them without overstocking.

Is the delay always 2 months?

No. 2 months is the maximum announced delay. In most cases, shipping occurs earlier.

How am I informed?

You receive an order confirmation email, then a shipping email with your tracking as soon as your order ships.

I'm ordering a gift: what do you recommend?

If you have a specific date, opt for an in-stock piece of jewelry. Pre-ordering is ideal if you can wait (or if you anticipate).

What if the supplier is late?

We will contact you with a simple solution: wait, choose an alternative if possible, or cancel according to your preference.

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